You have established yourself as a reliable and reputable automotive repair shop. Your customers recommend you, you have a good BBB rating, and your work is nearly faultless. How can you take your shop to the next level, moving from a good repair shop to an excellent repair shop? These three practices can help move you in that direction.
Finish a Job Excellently
Your customers have no complaints about your work, mechanically speaking. However, occasionally you’ll have a customer frustrated about the aesthetic condition of their interior. Maybe a mechanic wasn’t paying attention and got some grease or oil on one of the seats. For this, and other reasons, consider instituting a quick and inexpensive routine before calling a customer about a completed job. You can wipe down any surfaces with wholesale cleaning cloths, ensure that radio presets weren’t adjusted, or leave a mint on the dashboard. Nothing fancy, just something to let your customers know you care.
Engage the Community
Make an effort to be involved in your community. You can do small things, such as attending local car shows, or big things like sponsoring a high school baseball team. You can also look into joining or starting a small business community association and consider joining the local chamber of commerce.
Build a Relationship
Customers like to feel known, it’s one of the many reasons that small business are still successful. Make an effort to have anyone in a customer-facing position learn at minimum the names and vehicles of your more regular customers. Building these relationships will likely naturally benefit your image in the community and on marketing platforms.
At the end of the day, the difference between an excellent and an exceptional auto shop has more to do with how you engage people than how you work on cars. Your repair skills can take you to excellent; you need people skills to take you the next level.
Most people legally have to carry insurance policies. These policies, however, do not always pay enough benefits to cover what you need. If you are the type of person that loves to plan ahead, you may be considering the option of supplemental health insurance. It is designed to work along with your typical insurance policy. Before you purchase a policy of supplemental insurance Maitland FL from a reputable provider like the one found at www.mikeelliottinsurance.com, be sure you understand the following information.
One thing to know about supplemental insurance is that it offers payment flexibility. Typically, these types of policies offer a wider range of options for making payments and receiving your benefits. Depending on your situation, you may choose to receive your benefits in a lump sum or have it disbursed to you in smaller payments over time. If you believe you might be at risk for something such as cancer in the future, supplemental insurance is great to have.
Not Ideal For Medicare Gaps
Another thing you should know is that supplemental insurance is not a great fit for those wanting to fill their Medicare gaps. Typically, other comprehensive medical plans like Medigap are better options than supplemental insurance for those on Medicare.
Choose Coverage Carefully
For any type of insurance plan, it is best to shop around before you make your decision. When you purchase a supplemental insurance policy, take time to review what exactly can be covered by that policy. Speak with your agent to make sure any policy you choose will give you the coverage you need at a rate you can afford. As an example, a critical-illness policy only covers one or two illnesses during the policy term.
The cost of supplemental insurance policies gets determine based on a variety of different factors. The most important factor is your age at the time you purchase the policy. Your health at the time of applying may also affect the premium if the policy is an underwritten one. If you use tobacco or smoke, you can stand to see a substantial impact on how much your policy costs because of it.