Workforce mobility is vitally important for many companies today. Businesses ranging from sales agencies to delivery services rely heavily on keeping their employees on the go to meet customer needs. Providing products and services both where and when customers need them are key priorities in today’s fast-paced, competitive environment. Many companies maintain fleet roadside assistance to enable employees to meet these priorities. There are other steps a mobility-dependent company can take to keep deliveries on time and manage resources to maximize efficiency.
Key factors that affect the mobile workforce include communications, technology and scheduling. When appropriately managed these three areas help to keep customers happy and the company thriving.
Communications in Mobile Business
While communications are important in all businesses, mobile companies absolutely must be dedicated to keeping everyone in the loop. When employees may go weeks without being in an office or interacting face to face this area can easily suffer from neglect. This is an opportunity for managers to lead effectively by setting a strong example. Calling in-person meetings periodically and being in near-constant communication with superiors, direct reports and customers paves the way to smooth operations.
Technology in Mobile Business
The wonders of the internet and cell phone networks are only useful when employees understand how to use them. Training on the use of technology is another must for mobile companies. In addition, technology is only useful when it works. Dedicating the necessary resources to maintaining technological tools is money well spent. Setting IT as a priority unlocks all the power of technology to grow and maintain a mobile business.
Scheduling in Mobile Business
Mobile workforces have several tools available to assist with employee scheduling both for human resources purposes and customer service. Software designed to schedule employee work hours and assignments varies in degrees of complexity. Whatever tool is adopted should help managers and employees to establish work priorities, meet customer needs and facilitate accurate tracking of activity.
Keeping the wheels turning in a business that depends on mobility requires several key tools and practices. Aside from physically keeping a fleet of vehicles moving, communications, technology and scheduling are high priorities for today’s mobile businesses.